Main Content

Frequently Asked Questions

Choose from the list of menu topics to sort through our FAQs.

Online Payments

How do I make a payment online?

You can make online payments through your My中国竞彩网 account. It鈥檚 safe and secure!

  1. Log in to your .
  2. Click on the 鈥淟oan Info & Make Payments鈥 button.
  3. Click the 鈥淢ake a Payment鈥 button. 
  4. Click continue to LoanPay.
  5. Enter the amount you want to pay and the payment method and click 鈥渃ontinue.鈥

If you aren鈥檛 using a saved payment profile you'll need to provide your banking information in the next screen. Please review your entry, because an incorrect routing or account number could result in cancelled payments. Once complete, click 鈥渃ontinue.鈥

Review the information for accuracy and then click 鈥淐onfirm鈥 to submit your payment.

How do I set up recurring online payments?
  1. Log in to your .
  2. Click on the 鈥淟oan Info & Make Payments鈥 button.
  3. Click the 鈥淢ake a Payment鈥 button. 
  4. Click continue to LoanPay.
  5. Once in LoanPay, select 鈥淪cheduled Payments," then select 鈥淪chedule New Payment Series" to set up a recurring debit.
  6. Provide your banking information. Please review your entry, because an incorrect routing or account number could result in cancelled payments.
  7. Choose the date of the debits. This won't change your regularly scheduled due date with 中国竞彩网. Payments take up to two business days to be applied to your 中国竞彩网 loan.
  8. Select the payment amount and duration of the recurring debit payment series by selecting a number of payments, a date for payments to end, or the option to pay until further notice.
  9. You can review the status of debits you have scheduled by selecting 鈥淐urrently Scheduled" under the option 鈥淪cheduled Payments."
How do I edit or cancel my recurring online payments?

IMPORTANT: Any time your payments change, it's your responsibility to adjust your recurring payment schedule accordingly.

  1. Log in to your .
  2. Click on the 鈥淟oan Info & Make Payments鈥 button.
  3. Click the 鈥淢ake a Payment鈥 button. 
  4. Click continue to LoanPay.

Cancel an individual payment in a scheduled series: Select 鈥淪cheduled Payments," then select the "X" under the word 鈥淎ctions" for the payment you wish to cancel. Payments may be cancelled up to 4:30 pm ET on the scheduled payment date.

Cancel all payments in a schedule: Select 鈥淪cheduled Payments," then 鈥淐urrently Scheduled," and then select "Cancel" on the upper right of the series schedule.

Change the payment amount or date for the entire schedule: Cancel all payments in the schedule (see above) and create a new schedule with the new amount.

Change the bank account information for the entire schedule:

  • If you used a saved profile, you can update the 鈥減ayment profile" used for the schedule.
  • If you didn't use a saved profile, delete the schedule and re-create with the new bank account information.

Change the payment amount, date, or bank account for an individual payment in a schedule: Cancel the individual payment (see above) and make a one-time payment with the different amount, method/account, or date.

How can I make payments on loans that I cosigned?
  1. Log in to your (or register if you haven鈥檛 set up an account yet).
  2. Once logged in to a linked account, click on the 鈥淟oan Info & Make Payments鈥 link.
  3. If you're a cosigner on multiple accounts, or if you also have loans in your own name, you need to select the account you wish to view or make payments. You can do this via the drop down box on the left side of your screen.
  4. Click the "Make a Payment" button.
  5. Click continue to LoanPay.
  6. Enter the amount you want to pay, along with the payment method, and click "continue." If you aren't using a saved payment profile you'll need to provide your banking information in the next screen. Please review your entry, because an incorrect routing or account number could result in cancelled payments. Once complete, click "continue."
  7. Review the information for accuracy and then click "Confirm" to submit your payment.
What is an authorized payer?

An authorized payer is someone you add to the online payment system (尝辞补苍笔础驰鈩) to allow them access to make online payments on your account.

If you have a cosigner who wants to make payments, see the previous question; it explains how cosigners can make payments for the loans they cosigned.

How do I set up an authorized payer?
  1. Log in to your .
  2. Click on the 鈥淟oan Info & Make Payments鈥 button.
  3. Click the 鈥淢ake a Payment鈥 button. 
  4. Click continue to LoanPay.
  5. Once in 尝辞补苍笔础驰鈩, select "Authorize Payers."
  6. On the Authorized Payers screen, click the 鈥淎dd New" button.
  7. Follow the instructions presented on the screen.
  8. Your authorized payer will be sent an email with their login name, a link to create their password, and a link to the authorized payer login page.
How do I change a password for my authorized payer?
  1. Log in to your .
  2. Click on the 鈥淟oan Info & Make Payments鈥 button.
  3. Click the 鈥淢ake a Payment鈥 button. 
  4. Click continue to LoanPay.
  5. Once in 尝辞补苍笔础驰鈩, select "Authorize Payers."
  6. Click on the name of the authorized payer whose password you need to update.
  7. Click on the 鈥淩eset Password" button.
  8. Your authorized payer will be sent a temporary password via email to enable them to login and to change their password.
The 尝辞补苍笔础驰鈩 transaction history shows I made a payment on Tuesday, but in my中国竞彩网 it shows as Wednesday. Why are the dates different?

Your transaction history in 尝辞补苍笔础驰鈩 accurately reflects the day you initiated your payment online. Your My中国竞彩网 account will reflect the effective date of the payment, which is the date when the funds are debited from your bank account. This is the next business day if you made the payment before 6:00 pm ET Monday鈥揊riday, or the second business day for payments made Monday鈥揊riday after 6:00 pm, or on a weekend.

I have set up a payment schedule and was recently approved for a deferment. Will my scheduled payments be cancelled or do I need to do this?

Any time your payments change you must adjust your recurring payment schedule accordingly.

Can I use my debit card to make online payments?

No, you'll need to enter the bank routing and bank account number associated with a checking or savings account. You can then save this bank account information in order to complete future payment transactions quickly.

Why can't I see the full bank account number I entered?

Only the last four digits are viewable as a safety measure, similar to why password fields fill in with asterisks.

When will my online payment post to my account?

Payments initiated before 6:00 pm ET Monday鈥揊riday will be effective on your 中国竞彩网 account the next business day. Payments initiated after 6:00 pm ET Monday鈥揊riday or on a weekend will be effective the second business day.

For example, if you make a payment before 6:00 pm on Friday, it will appear on your My中国竞彩网 account after 4:00 pm on Monday; if the payment is made after 6:00 pm on Friday, or over the weekend, you'll see it in My中国竞彩网 after 4:00 pm on Tuesday.

You may view your transaction history in the 尝辞补苍笔础驰鈩 system to confirm that your payment was initiated.